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Privacy Policy
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TERMS OF BUSINESS
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DATA PROTECTION & COMPLAINTS POLICY.The MMFW Partnership Data Protection Policy
Introduction The MMFW Partnership is a law firm and provides legal advice and assistance to its clients. It is regulated by the Law Society of Scotland. The personal data that The MMFW Partnership processes to provide these services relate to its clients and other individuals as necessary, including staff and suppliers’ staff. This policy sets out The MMFW Partnership’s commitment to ensuring that any personal data, including special category personal data, which The MMFW Partnership processes, is carried out in compliance with data protection law. The MMFW Partnership processes the personal data of staff from all over the world, including the personal data of a large number of non-EU citizens, but is committed to ensuring that all the personal data that it processes is done in accordance with data protection law. The MMFW Partnership ensures that good data protection practice is imbedded in the culture of our staff and our organisation. The MMFW Partnership’s other data protection policies and procedures are (these should be considered and may not all be necessary):
Scope This policy applies to all personal data processed by The MMFW Partnership and is part of The MMFW Partnership’s approach to compliance with data protection law. All The MMFW Partnership’s staff are expected to comply with this policy and failure to comply may lead to disciplinary action for misconduct, including dismissal. Data protection principles The MMFW Partnership complies with the data protection principles set out below. When processing personal data, it ensures that:
Process/procedures/guidance The MMFW Partnership will:
Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of The MMFW Partnership’s data protection policies may also be a criminal offence. Data Subject Rights The MMFW Partnership has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law. All staff have received training and are aware of the rights of data subjects. Staff can identify such a request and know who to send it to. All requests will be considered without undue delay and within one month of receipt as far as possible. Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:
Erasure: the right to have data erased and to have confirmation of erasure, but only where:
Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless The MMFW Partnership can demonstrate compelling legitimate grounds for the processing which override the interests of the data subject or for the establishment, exercise or defence of legal claims. Special category personal data This includes the following personal data revealing:
The MMFW Partnership processes special category data of employees as is necessary to comply with employment and social security law. This policy sets out the safeguards we believe are appropriate to ensure that we comply with the data protection principles set out above. The MMFW Partnership also has a data retention policy which sets out how long special category data will be held onto. Responsibility for the processing of personal data Mr. S. A. Murray takes ultimate responsibility for data protection. If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways: Name: Steven A. Murray Address: 917 Shettleston Road, Shettleston, GLASGOW, G32 7NU. Email: [email protected] Telephone: 0141 763 1337 The MMFW Partnership Complaints Policy As in every organisation and despite our best efforts, things sometimes can and do go wrong. We want to know when we have not provided the kind of service we aim for. That way, we can try to put things right, learn from any mistakes and take action to improve our service for the future. Similarly, we like to know when we provide a good service or where a member of staff has been of particular help. We welcome ideas, suggestions and more general comments about our work, processes, policies and standards. Complaints about staff, policies and procedures We have both Terms of Business, and, a set of service standards which are available to view on our website, that explain what you can expect when you contact us and how we will handle your correspondence. This includes an overarching aim to treat people fairly and with respect. If you want to make a complaint about a member of staff, our processes or policies then please contact ourselves in writing with details of the issue you wish us to look into. It is our practice to respond to all complaints, compliments and comments within ten working days with either a detailed response or an acknowledgment. We will also indicate the likely timescales involved in responding fully to your feedback where it has not been possible to do so within the original ten working days and keep you informed with progress. We always try to resolve complaints informally where it is possible to do so. Equally, we realise that some complaints require more detailed investigation and, in such circumstances ,we will advise you accordingly. We will always let you know the name of the person who is handling your complaint, including their contact details, and explain the procedure for dealing with your feedback. We aim to provide a high level of service to all those who depend on our services and with whom we interact. We will be open, inclusive and respectful in our dealing with both clients, other agents and the public. At all times we will act with honesty and integrity. We will also take any complaints made against us seriously, investigate them fully and take action in those cases where our performance is found to have fallen short of our standards. Please note as outlined in our Letter of Engagement Terms of Business if you are dissatisfied as to the result of your complaint, then we would advise you to contact the Scottish Legal Complaints Commission, 17 Waterloo Place, Edinburgh. Standards of service you can expect We will:
Equality and Diversity We aim to ensure that the services and information we provide are open and accessible, regardless of factors such as race and gender. We will therefore provide:
General enquiries - contacting us When contacting us by telephone during office hours, we will:
When responding to letters or emails, we will:
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